When your business runs a live event, many different types of unexpected events can occur. While you can’t anticipate all of them, what you can anticipate is the way your business will handle its response to adverse situations. The key to mitigating fallout from unexpected outcomes is to have a critical event response plan in place.
Components of Critical Event Response Planning
Critical events can impact your employees, the operation of your business or those who attend your event. Some of the issues you can expect to address include:
- Physical health like accidents, injuries, medical emergencies, suicide
- Mental health like panic attacks, psychotic episodes
- Group reactions to events such as death or catastrophic injuries
- Disaster such as fire, floods, earthquakes, tornadoes and other weather events
- Physical plant problems such as building collapse or blackout
- Malicious activity, including violence and terrorism that results in an evacuation or lockdown
Preparing and Responding to Incidents
Knowing that all business operations and special events will have some risks is the first step toward response. Listing your risks and putting in place control measures that will minimize them will help, but even the best laid plans can go awry. Incident management planning addresses the elements discussed in the section above and also creates a chain of command and communication that involves who needs to know about what happened along with responsibilities for mitigation.
Effective incident and disaster management gives specific jobs to designated members of your staff. Everyone in your organization should understand who is responsible for what when something out of the ordinary happens. Everyone should have a role, and your plan should specify who they report to when mitigating an incident. By having a plan in place before adverse events happen and then sticking to it, your business can more easily weather the storm.
Essential Cybersecurity Concerns
Cyber threats are a constant part of daily life. Your business should have a specific policy in place if your computer systems get hacked and sensitive information is accessed. Update or create your cyber remediation plan and designate a senior member of your staff to deal with cyberthreats. When creating a cyber policy, keep the language generalized so it can be long-lasting and apply to a variety of threats.
From there, you can create an incident response team and define responsibilities. All members of the team should receive training on what their duties are. Develop a playbook for possible scenarios that indicates step-by-step what actions should be taken. You should also develop a communication plan for customers, law enforcement and others who may have to deal with the outcome of a cyberattack. Once the situation is resolved, hold a session to see what lessons your business has learned from the incident and make adjustments where necessary. Remember that many cybersecurity-response elements can also be applied to incidents at large.
To learn more about data visualization and real-time analytics from Live Earth, check out our Safety & Security Solution to learn more.
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